Call Center people r gettting much salaries. Why

My condolences to call center guys!!
Tech Support: "I need you to right-click on the Open
Desktop." Customer" Ok." Tech Support: "Did you get a pop-up menu?"
Customer: "No." Tech Support: "Ok. Right click again. Do you see a
pop-up menu?" Customer "No." Tech Support:: "Ok, sir. Can you tell me what you have
done up until this point?" Customer: "Sure, you told me to write 'click'
and I wrote 'click'." ***
Customer: "I received the software update you sent,
but I am still getting the same error message." Tech Support: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get
it to work?" ***
Customer:: "I'm having trouble installing
Microsoft Word." Tech Support:: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech Support:: "Ma'am, remove the disk and tell
me what it says." Customer:: "It says '[PC manufacturer] Restore
and Recovery disk'." Tech Support:: "Insert the MS Word setup disk."
Customer:: "What?" Tech Support: "Did you buy MS word?" Customer: "No..." ***
Customer:: "Do I need a computer to use your software?"
Tech Support::
***
Tech Support:: "Ok, in the bottom left hand side of
the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
***

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